Warranty Terms and Conditions: The manufacturer’s warranty applies to all products sold by Green Planet Wholesale. Warranty terms and conditions differ from manufacturer to manufacturer. For specific manufacturer’s warranty policies please visit the manufacturer’s website or contact the Green Planet Wholesale RMA department at [email protected].
Return Merchandise Authorization:
Green Planet Wholesale must approve all returns, a Return Authorization number must be issued and all product must be sent prepaid. A Return Authorization can be obtained by completing our RMA form and emailed to [email protected] or fax it to 604-580-2375 ATTN: RMA DEPT. Request forms and instructions are available through our website, www.greenplanetwholesale.ca/rma-claims-and-returns/ and must be thoroughly completed and signed. Requests may take one to two business days to process. Goods sent without a return authorization number will be refused.
Unauthorized repair or modification of products will void all warranties. This includes soldering and use of unauthorized parts. No warranty will apply to products subjected to misuse, abuse, neglect, improper installation, or accidents.
Initial Defect Warranty: All merchandise found to be defective within the initial defect warranty period will be handled by Green Planet Wholesale. Merchandise requiring repairs must be requested by completing our RMA form. Please visit the manufacturer’s website for warranty information or contact Green Planet Wholesale at [email protected] or phone 604-580-1287 extension 9591.
Please contact us at [email protected] for more information in regard to our return and warranty policies.