Follow the below steps to help us with your RMA’s.
RMA requests may take up to one to two business days to process once submitted.
DOWNLOAD THE FORM BELOW
1. COMPLETE THE RMA FORM WITH THE FOLLOWING
2. SEND US THE FORM
Once the form has been completed as per the above instructions, please email a copy to [email protected]. You can also fax a copy of the printed form to 604-580-2375.
3. Please wait for an RMA AUTHORIZATION
This will be provided by GreenPlanet Wholesale and you will need this PRIOR TO SENDING BACK THE DEFECTIVE/DAMAGED goods, without the prior authorization your shipment of these goods will be REFUSED at our warehouse and returned at the sender’s expense.
4. SHIPPING THE ITEMS BACK TO GREENPLANETWHOLESALE
Following steps must be followed when you are packaging the goods for return:
5. SHIPPING ADDRESS
Please ship the defective units to the address provided by GreenPlanet warranty team prepaid (sender’s cost), once the units have been inspected, we will advise on the next steps involving repair or replacement as applicable by the warranty process. The product will then be returned to you prepaid by GreenPlanet.
If the units returned are functional as expected (operational, not defective/ damaged), the units will be sent back at the cost of the original shipper.
Thank you in advance for your co-operation with this process, if you have questions or concerns you can reach us via email [email protected] or phone 604-580-1287.
THANK YOU KINDLY FOR YOUR BUSINESS AND SUPPORT!
GreenPlanet Wholesale Team